Performance support is an asset that a nurse, teacher, parent, mechanic, taxpayer, manager, or auditor turns to for help in getting things done, such as taking advantage of software, leading a meeting, or getting the right pizza pie to the family when it absolutely has to have it. Because there are so many possibilities for performance support, Rossett & Schafer (in press) have tamed the domain into two kinds of performance support: Planners and Sidekicks.
Planners are in our lives just before or after the challenge. They help us decide if Avian Flu should alter trip plans or to reflect on how we could have improved the presentation offered at the sales meeting.
Sidekicks , on the other hand, are at our side during the task. The quick food cook uses the planner as she creates the new food product. The writer pecks away and smiles at how Wikipedia sports a red line under it in this sentence. What new options does performance support open up? What are the implications for transfer? How critical is integration? Personalization? Let's look at many examples as we move learning and performance forward.